Following Mastercoin developments on bitcointalk.org or watching some of the github repositories associated with various bounties shows just how much great work our developer community has been putting in since September 2013 to develop applications for the Mastercoin protocol.
Looking into the near future Mastercoin Foundation will need a person to actively take on the role of Support Lead so that as developers in the community release code that is intended for use by non-technical users there is an organization and processes in place to support our community.
Mastercoin is a combination of new concepts (networked p2p value transfer systems and smart contracts) with old (stocks, bonds, contracts for difference, betting, etc). We’ll need clever ways to ensure that users from all backgrounds and among many languages can get support.
On the developer community front all of the Mastercoin repositories are on Github. The Support Lead should also lead support strategy and put into action operations that enable the growth of our developer community, and provide technical support to partners (i.e., an exchange, a smart property issuer, etc) wishing to implement the Mastercoin protocol applications for their services.
We are currently developing our Wiki via a Documentation Contest, have forums software installed, and will likely implement a solutions such as uservoice for support forums and knowledge base for end users. If this is something you are interested in we generally work on a trial basis with individuals who show initiative and self-direction.
Introduce yourself to firstname.lastname@example.org
And answer the question on Quora:
What would a Support Lead for Mastercoin do in the first 10-30-60 days?